Returns and Refund Policy

At Vulcan Mach - a wholly owned subsidiary of R V Power, we are committed to transparency and clarity in our policies. By placing an order with us, you acknowledge that you have read and agree to the terms outlined below.

No Returns or Exchanges

In accordance with Section 16 of the Consumer Protection (E-Commerce) Rules, 2020, we clearly state that:

  • All sales are final.
  • We do not offer returns or exchanges for any products sold through our website.
  • Once a product is purchased, it cannot be cancelled, returned, or replaced, unless proven to be defective under warranty (if applicable and explicitly stated).

Please ensure that you review the product specifications, compatibility, and usage guidelines before placing your order.

Refund Policy

We do not offer refunds under any circumstance, except in cases where:

  • The product is legally proven to be defective on arrival and is covered under manufacturer warranty.
  • A product is out of stock and your payment has already been processed.
  • The order has been cancelled by us due to technical or logistic reasons.

Refunds, if applicable, will be processed within 7–10 business days to the original mode of payment.

Shipping and Delivery Disclaimer

The order will be shipped within 15 days of order confirmation and the lead time for delivery will be between 15 to 30 days from the date of shipment. Once an order has been shipped, we are not responsible for any delays, loss, or damage that occurs in transit. Shipping and logistics are managed by third-party courier services.

We do not take liability for:

  • Wrong delivery due to incorrect shipping address entered by the customer.
  • Delays caused by courier partners or force majeure events (weather, strikes, etc.).
  • Damage caused in transit (claims must be raised directly with the courier).

Customer Responsibility

By shopping on our platform, the customer agrees to:

  • Provide accurate information while placing the order.
  • Track their shipment using the tracking details provided.
  • Contact the courier service directly for any delivery-related concerns.

Contact Us

We are always happy to assist you before you make a purchase. If you have any questions about a product, don’t hesitate to reach out:

📧 Email: [info@vulcanmach.com]
📞 Phone: [+91 8310843682]
📍 Address: [# 1171/ 14, Dr. Rajkumar Road, Prakashnagar, Rajajinagar, Bengaluru - 560021]